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On December 5, 1996, Patti LaBelle performed at the National Tree Lighting Ceremony, and so much went wrong: her cue cards were out of order, the backup singers were missing, and it was on national TV. The moment has since become an annual Christmas-time viral sensation. But 27 years laters, the question remains: how did everything go so far off the rails? Now, finally, we have the answer. This episode originally aired Dec. 8, 2021.
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